Data Deletion Instructions

Your Right to Data Deletion

At SproutAStory, we respect your privacy and your right to control your personal data. You can request deletion of your account and associated data at any time, for any reason.

What Data Gets Deleted

When you request account deletion, we will permanently remove:

Account Information

• Email address and login credentials
• Account preferences and settings
• Profile information
• Subscription and billing history

Character and Story Data

• All created characters and their details
• Family relationships and character connections
• Generated stories and story library
• Story preferences and custom prompts

Usage Data

• App usage patterns and preferences
• Feature interaction history
• Support ticket history
• Communication records

Data We May Retain

For legal, security, and business purposes, we may retain certain data in anonymized form:

Legal Requirements

• Financial records for tax and audit purposes (7 years)
• Fraud prevention data (anonymized)
• Legal compliance records as required by law

Anonymized Analytics

• Aggregated usage statistics (no personal identifiers)
• Performance and error metrics
• General demographic data for service improvement

How to Request Data Deletion

Method 1: Through Your Account

1. Log in to your SproutAStory account
2. Go to Account Settings → Privacy & Data
3. Click "Delete My Account and Data"
4. Confirm your decision and provide feedback (optional)
5. Receive confirmation email with deletion timeline

Method 2: Email Request

Send an email to privacy@sproutastory.com with:

• Subject line: "Data Deletion Request"
• Your account email address
• Confirmation that you want to delete all data
• Any specific concerns or feedback (optional)

Method 3: Parental Requests

Parents can request deletion of their child's data by:

• Emailing coppa@sproutastory.com
• Including child's character names and account details
• Providing verification of parental authority
• Specifying if you want to delete the entire family account

Deletion Timeline

Immediate Actions (Within 24 Hours)

• Account access is disabled
• Data is marked for deletion in our systems
• No new data collection occurs
• Confirmation email is sent

Complete Deletion (Within 30 Days)

• All personal data is permanently deleted from active systems
• Backups are purged according to our retention schedule
• Third-party processors are notified to delete data
• Final confirmation email is sent

Before You Delete

Consider These Alternatives

• Account Deactivation: Temporarily disable your account
• Data Export: Download your stories and characters first
• Privacy Settings: Adjust what data we collect
• Support: Contact us if you have specific privacy concerns

What You'll Lose

• All created characters and their stories
• Your story library and favorites
• Account preferences and settings
• Any remaining subscription benefits
• Access to previously generated content

Data Export Before Deletion

Before deleting your account, you can export your data:

• Download all your generated stories as PDF files
• Export character information and family relationships
• Save account preferences and settings
• Request a complete data package via email

Contact Information

For data deletion requests or questions: